Info

Learn more about order processing, shipping, returns & exchanges, partnerships and company info.

ORDERS & PAYMENT

PAYMENT METHODS

Currently we accept: Visa, MasterCard, AMEX, Discover, Diners Club, Apple Pay, Meta Pay, Google Pay, and Shop Pay.

All Currency is in US Dollars.

SHIPPING

SHIPPING METHODS & RATES

Domestic and International orders are shipped using USPS or UPS.

Recipient is responsible for customs & duties imposed by their Country.

All rates are calculated during checkout.

UNITED STATES

We offer free ground shipping on orders over $49 to US destinations only.

U.S. Shipping Methods & Transit Times

UPS Ground Saver
  • 2 - 7 business days (once item ships)
USPS First Class
  • 1 - 5 business days (once item ships)
USPS Priority
  • 3 - 4 business days (once item ships)
UPS Next Day Air Saver
  • Next day (once item ships)

CANADA

Recipient is responsible for customs & duties imposed by their Country.

All rates are calculated during checkout.

Canada Shipping Methods & Transit Times

UPS Worldwide Saver
  • 3 - 5 business days (once item ships)
UPS Next Day Air Saver
  • 1 - 3 (once item ships)

EUROPE

Countries we ship to: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Recipient is responsible for customs & duties imposed by their Country.

All rates are calculated during checkout.

Europe Shipping Methods & Transit Times

UPS Worldwide Expedited
  • 3 - 5 business days (once item ships)
UPS Worldwide Saver
  • 2 - 3 business days (once item ships)

RETURNS & EXCHANGES

RETURNS

For US orders only

We have a 30-day return policy. If the item is unused we will gladly offer a full refund for the product, less S&H.

We will email you a free shipping return label, but there is a 20% re-stocking fee.

To initiate a return, please log into your account and select the item you wish to return. Proceed with the return and we will then email you a return shipping label.

Note: Final sale items are not eligible for returns.

For Canada & Europe

The cost of return shipping isn't cost-effective for the customer to return an item, unless it's a large order. If this is the case, please contact support.

For all concerns, email us at info@kissesmoncheri.com and we'll be happy to help.

EXCHANGES

If you would like to exchange an item, please follow the same procedure as a return. We will issue a full refund for the item(s), less S&H. Note there is a 20% re-stocking fee. You can then proceed to place your new order.

For all other concerns, email us at info@kissesmoncheri.com and we'll be happy to help.

PRODUCT CARE

COTTON & LINEN NAPKINS

Cotton Napkins

Machine wash on warm / Tumble dry on normal / Iron on medium heat / Do not bleach

Linen Napkins

Machine wash on warm / Tumble dry on normal / Iron on high heat / Do not bleach

(Wash napkins separately to prevent color bleed from other articles.)

TREATING STAINS

We've tested 6 of the toughest stains against the most popular stain removing agents. Here's what we found...

The culprits: coffee, wine, chocolate, pizza grease, tomato sauce & lipstick.

The solution: lemon juice, alcohol, vinegar & baking soda, dish soap & shout.

To our surprise, all of the dried-on stains resolved themselves after several washes using any of the stain removing agents. Lipstick was the most problematic and we recommend pre-treating the stain with your favorite stain remover until ready to wash.

ABOUT

ABOUT US

Kisses mon chêri aims to replace paper napkin usage with charming cloth napkins that fit effortlessly into your favorite napkin holder.

We believe small changes, by many, have the biggest impact. And many of these small changes have the ability to change the trajectory of our future.

How our products and eco-conscious decisions benefit the environment:

  • Our cloth napkins last for years and replaces single-use napkins.
  • 100% natural fibers that have been untreated.
  • No polyester, which derives from fossil fuels and doesn’t biodegrade.
  • No blended fabrics, as it is harder to recycle.
  • Limit plastic packaging as much as possible.
  • Responsible packaging and recyclable printer label backing.
  • Compostable seed paper labels that are fun to grow and good for environment. Learn more about our plantable seed labels.

What we’ll be toiling over behind the scenes… keep an eye out for Oeko-tex organic cotton napkins & recycled fabrics.

CONTACT

CONTACT US

If you have any questions or concerns, email us at info@kissesmoncheri.com and we'll resolve it in a jiffy.

PARTNERSHIP

PARTNERSHIP OPPORTUNITIES

If you're a retailer and interested in selling our products, you can sign up here and get access to our bulk products risk free.